Transparent Policy

Cancellation & Refund Policy

We believe in complete transparency. No fine print. No hidden clauses.

Free Cancellation for 30-Day Advance Bookings

If you book your Char Dham Yatra package more than 30 days before your departure date and then need to cancel, you receive 80% of your total package cost back. The 25% advance you paid at booking is fully included in this refund.

Refund Schedule

Cancellation TimingRefundNotes
30+ days before departure80%Recommended window. Most pilgrims who cancel do so in this period. Refund processed in 7 working days.
15–29 days before departure50%Partial refund. Hotels and vehicles are pre-booked — cancellation costs apply.
7–14 days before departure25%Late cancellation. Most logistics are confirmed and non-reversible at this stage.
Under 7 days before departure0%No refund. All arrangements are locked. Consider rescheduling instead.

How to Cancel

1Send a cancellation request via WhatsApp to +91-7017082807 or email to support@shivgangatravels.com
2Include your booking reference number and departure date in the message
3Our team will confirm receipt within 24 hours and provide the refund amount
4Refund is processed to your original payment method within 7 working days of confirmation
🔄 Consider Rescheduling Instead

If your plans change but you still intend to do the yatra, we strongly recommend rescheduling rather than cancelling. Date changes can be made free of charge up to 7 days before your original departure, subject to availability. WhatsApp us and we will find you a new date.

Natural Calamity / Government Order Cancellations

If the Uttarakhand government suspends or restricts Char Dham Yatra due to natural calamity, landslides, flood, or official order — we will reschedule your trip to the nearest available date at no extra cost. If you cannot travel in the rescheduled window, a full credit note valid for the following yatra season will be issued. Cash refunds in force majeure cases are at management discretion.

Questions About Your Booking?

We respond to every cancellation request within 24 hours.

💬 WhatsApp✉️ support@shivgangatravels.com